Live Chat Service Software

Companies use livechat as a single point of contact to manage from one software all customer service and online sales activities.

Live chat service software. Join over 131 000 customer support heroes around the world and start your free trial today. Tawk to is free forever live chat software that includes many features usually found only in paid plans. Livechat is an online customer service software with online chat help desk software and web analytics capabilities. Over 30 000 companies from 150 countries use livechat.

Chat history support ticket creation from chats automated triggers and sneak peek which allows agents to see what their customers are typing before they hit send. In fact more than half of all consumers prefer to chat with someone online as opposed to calling a company for support. 41 of people expect websites to offer live chat. That s 1 5th of the world s population.

In fact over 1 7 billion end consumers interact with a tawk to widget each and every month. Live chat software has become the new must have in customer service. In 2017 there was an 8 29 increase per business in chat demand in comparison to 2016. Tawk to is the world s 1 most widely used live chat software.

More than 35 of all websites that use live chat use tawk to. In terms of consumer preferences live chat is the leading contact method for brand communication ahead of phone email and social media. With live chat your customer service operators can anticipate what a visitor is going to type next and accordingly transfer chats to other members to reduce resolution time. Convert visitors into customers while you sell more get personal and add a human touch to your live chat conversations.

Try now chat for free. Millions of business users communicate with billions of end consumers via tawk to. Live help now has been awarded best live chat software 8 years in a row. Filter by popular features pricing options number of users and read reviews from real users and find a tool that fits your needs.

Operators can use features such as canned responses in live support software to offer real time quality answers. Livechat premium live chat software for business. Find and compare top live chat software on capterra with our free and interactive tool. It was first launched in 2002 and is currently developed and offered in a saas software as a service business model by livechat software s a.

It also includes dozens of native integrations with a focus on ecommerce platforms such as bigcommerce shopify zen cart. Live chat software for customer service helpdesk support and ecommerce integration.